1. Eligible Returns
Returns or replacements may be accepted for:Wrong product deliveredDamaged or tampered productMissing itemProduct materially different from the orderVerified quality or delivery issue
2. Non-Returnable Products
Opened, used or consumed food products, tea, chai patti, spices, masala, dry fruits, dates, rice and other consumables are generally non-returnable for change-of-mind reasons.
3. Return Request
Please contact AZIMYAM within 48 hours of delivery with:Order numberCustomer detailsProduct and packaging photosDelivery parcel/shipping label photoUnboxing video, if required
4. Replacement & Refund
After verification, AZIMYAM may provide:Product replacement, subject to availabilityRefund through the original payment method where applicableAn alternative suitable resolution
5. Cancellation
Orders may be cancelled before dispatch. Once dispatched, cancellation may not be possible.
6. Shipping Charges
For wrong or damaged products caused by AZIMYAM, applicable shipping charges may be refunded. Other approved returns may have return-shipping charges.
7. COD Refund
For eligible Cash on Delivery (COD) refunds, customers may be asked to provide accurate bank or UPI details.
8. Undelivered / Refused Orders
Orders returned due to an incorrect address, customer unavailability, refusal or failed delivery attempts may be subject to applicable shipping or handling deductions.
9. Product Quality
For any food product quality complaint, stop consuming the product and retain the packaging, batch details and product photographs for verification.
